Terms of service

Terms of Service

Last updated: [07/08/2025]

Welcome to FDY Performance Ltd. These Terms of Service (“Terms”) govern your access to and use of our website (www.fdyperformance.co.uk), products, and services. By placing an order or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. 

About Us

FDY Performance Ltd is a UK-based retailer of electric bikes, parts, and performance accessories. We are committed to providing exceptional products, transparent service, and expert-level support to every customer.

2. 

Eligibility

To make purchases from our store, you must be at least 18 years old or have permission from a parent or legal guardian.

3. 

Product Availability & Accuracy

We strive to keep our listings up to date, but stock levels and specifications may change without notice. In rare instances, an item you ordered may become unavailable. If so, we’ll contact you immediately to offer alternatives or issue a full refund.

All images, product descriptions, and specifications are provided for reference. While we aim for accuracy, FDY Performance Ltd cannot guarantee that all information is free of errors.

4. 

Pricing & Payments

All prices are shown in GBP (£) and include VAT where applicable (unless otherwise stated).

We accept secure payments via major credit/debit cards, PayPal, and other listed gateways.

FDY Performance Ltd reserves the right to correct pricing errors and cancel orders at its discretion.

5. 

Order Processing & Shipping

  • Processing Time: Most orders are processed within 1–3 business days.

  • Shipping Time: Delivery estimates are displayed at checkout and vary by product and location.

  • Tracking: Once dispatched, you’ll receive a tracking link via email or SMS.

FDY Performance Ltd is not responsible for delays caused by third-party couriers, customs, or events beyond our control.

6. 

Returns & Refunds

We offer a 30-day return window on eligible items. To qualify:

  • Items must be unused, in original condition and packaging.

  • Return shipping is the responsibility of the customer.

  • No restocking fees apply.

  • Final sale items are non-refundable.

For full details, visit our Returns Policy.

7. 

Warranty

All bikes and major components are covered by a manufacturer’s warranty, where applicable. Warranty terms vary by product. To initiate a claim, please contact our support team with proof of purchase and product details.

8. 

Limitation of Liability

To the fullest extent permitted by law, FDY Performance Ltd shall not be liable for any indirect, incidental, or consequential damages resulting from use of the website or products sold.

9. 

Intellectual Property

All content, images, logos, trademarks, and designs on our site are the property of FDY Performance Ltd or its licensors. Unauthorized use is strictly prohibited.

10. 

Privacy

We respect your privacy and handle your data securely. Personal information is collected and used in accordance with our Privacy Policy.

11. 

Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be handled in UK courts.

12. 

Contact Us

Have questions? We’re here to help.

📧 Email: fdyperformance@gmail.com

📞 Phone: 07765534854

🌐 Website: www.fdyperformance.com